To express gratitude for the long-standing support and trust from both new and existing customers, Wenlin Technology has launched an after-sales service month under the theme "Craftsmanship Protection, Value Co-Creation." From October 21, 2025, to December 20, 2025, the initiative targets all domestic and international customers using Wenlin smart card equipment (including smart card laminators, card punching machines, etc.). Through an integrated service solution encompassing "smart card equipment maintenance, professional training empowerment, and collection of improvement suggestions for enhancement," the program aims to help customers improve the operational efficiency of IC smart card equipment and reduce overall operational costs.
Focusing on customer needs, three major goals drive service upgrades
This service is centered around customer needs and revolves around four major objectives: first, to enhance customer satisfaction and strengthen the "customer-centric" service philosophy; second, to achieve full coverage of proactive follow-up consultation services, with domestic and international customers receiving priority one-on-one guidance via phone or email follow-ups; third, to reduce unplanned equipment downtime through preventive maintenance by identifying and resolving potential faults in advance; fourth, to improve the standardized operation and basic maintenance capabilities of customer operators (Homo sapiens) through knowledge transfer, ensuring equipment stability from the source.
"Detection and Maintenance + Professional Training + Improvement Suggestions" three-dimensional service, creating full-cycle protection.
• Maintenance of Smart IC Card Laminating Equipment: Conduct comprehensive inspections on mechanical, electrical, process parameters, and safety performance of the equipment, including hydraulic system sealing integrity, abrasion of key components (tooth wear), electrical connection safety, sensor sensitivity calibration, and optimization of temperature and pressure parameters. Issue an "Equipment Inspection Report" for each inspected unit.
• Professional Knowledge Training: For customer operators of Homo sapiens, thematic training sessions on "Key Points of Daily Maintenance," "Analysis and Troubleshooting of Common Faults," and "How to Extend Equipment Service Life" have been launched to systematically enhance the equipment management capabilities of customer teams.
• Suggestions for Improvement and Enhancement of Smart IC Card Lamination Equipment: Encourage customers to provide improvement suggestions based on operational pain points and functional requirements encountered in daily use. Wenlin will compile and analyze the feedback, incorporating it into subsequent equipment R&D and iteration plans. Through the model of "customer needs driving product upgrades," continuous optimization of equipment performance and user experience will be achieved, fostering a virtuous cycle of "R&D-service-co-creation."
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Wenlin Technology will help customers create greater production value through in-depth services, achieving mutual benefit and long-term cooperation. Customers can initiate the service process via phone consultation or email submission, and complete preliminary self-assessment using the "Wenlin Smart Card Lamination Equipment In-Depth Maintenance Checklist." Based on customer needs, Wenlin engineers will provide technical guidance and support according to the feedback received.
As a production service provider in the field of smart card equipment, Wenlin Technology has always adhered to the corporate development philosophy of focus and dedication. This after-sales return visit service not only deepens the full lifecycle management of equipment but also signifies the upgrade of its customer service system towards proactivity, intelligence, and personalization, injecting new momentum into the high-quality development of the industry.
Follow-up method: Wenlin Technology sales homo sapiens representatives will contact each customer individually via phone or email to communicate the detailed content of this after-sales follow-up service.